Candidate Requirements:
- Minimum of 5 years of reservations experience in a tour operating environment
- Professional interaction with suppliers and travel planners via phone and email
- Creative itinerary planning and design
- Handling and processing reservations from quote to finalization, including invoicing and travel documents
- Providing exceptional service to direct guests
- Proactively selling our products and services
- Expanding product knowledge through training
- Familiarity with destinations such as Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, and Seychelles
- Understanding of FIT and group policies
- Knowledge of safari offerings
- Strong communication skills in English
- Experience with the Tourplan reservations system is an advantage
- Strong time management and computer proficiency
- Understanding of the travel industry
- Attention to detail and excellent written communication
- High customer focus
- Creativity, flexibility, energy, and patience
- Independent, curious, and proactive nature
- Participating in Saturday, public holiday, and cell phone duty on rotation
- Working shifts (07:00 15:30 & 09:30 18:00) on rotation and acting as a backup for colleagues when needed
