Head of Quality

Date: 6 Mar 2025

Location: Durban, NL, ZA

Company: Alstom

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

JOB TITLE & PURPOSE OF THE JOB

Job Title: Head of Quality

Purpose of the job:

The Site Quality Director manages the Site Quality Teams to ensure the deliveries from the Site are at the right quality level. He/She cascades & implements the Site objectives within the Quality organization and implements quality policy & tools at the Site level.

POSITION IN THE ORGANISATION

Organisation structure (job belongs to..)

Quality & CI

Reports directly to:

Cluster Quality Director

Other reporting to:

Dotting to Regional SVP

Direct reports:

Industrial Quality Managers of all TRAXX sites

Project Quality and Safety Manager

Quality Management System Manager

Supplier Quality Manager

Network & Links

Internal

• Site Management/Cluster/Regional Center Committee
• Alstom Quality network; he is a member of the site management Committee

External

• Customers representative

MAIN RESPONSABILITIES

Accountabilities & Authorities:

Quality Action Plan:

• Develop Quality Culture & Right First Time Approach.
• Ensure consistency of QCD objectives and the contractual/regulatory obligations applicable to the projects.
• Drive continuous improvement plans to analyze and reduce the CONQ, NCR, Safety issues, and Demerit.

Quality embedded in operations:

• Deploy Quality Policy within the management committee of the Site.
• Responsible for Quality and Safety assessment of the products & services delivered, according to the contractual quality requirements.
• Increase Customer satisfaction through periodic meetings, Customer Surveys, and product delivery controls.
• Manage and escalate Top issues impacting safety and customer.
• Ensure that DFQ Gate Reviews and Suppliers FAI are done in time, including waiver when required.

Quality Resources Management:

• Lead, manage and develop Quality teams, using quality school, expertise, and APSYS.
• Deploy standard tools and indicators, and contribute to their improvement.

QMS and Process management:

• Ensure Process governance, Risk and Opportunity management with site interested parties.
• Evaluate by Internal Audits the quality performance in each process.
• Ensure the right update about the Quality (QMS) Reference documents, using REX process.
• Ensure site QMS conformance against Alstom standards, Customer standards, and ISO9001/IRIS requirements/CMMI/ECM...

Performance measurements:

• Standard Quality KPI (Demerit, CONQ, FAI, DFQ, Go on Time, K1, K2, K3…)
• APSYS score, Internal & External Audits results
• Customer satisfaction through Customer audits & yearly sites evaluation

Job Location / Mobility:

• High mobility/travel between Gauteng and Durban Sites.

MAIN REQUIRED COMPETENCES

Educational Requirements:

Mandatory:

• Degree in Engineering and General Management Qualification

Knowledge of railway industry (norms, certifications…) would be an asset.

Experience:

Mandatory:

• 10 years of experience in Quality, project and operation.
• Experience in managing Quality tools and problem-solving tools.
• More than 5 years experience managing Engineering/Quality/Operations population of more than 20 employees.
• Senior management experience, with preferably good knowledge of all types of products.
• Fluent in English is compulsory.
• Customer oriented.
• Data driven and courageous, rigor.
• Ability to manage teams in cross and multicultural relationships.
• Leadership and communication skills.

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note:

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.