Our client, a leading manufacturer of footwear is seeking an Outbound Telesales Representative – Footwear industry within their sales team based in Cape Town. The incumbent will form part of the sales team and reports into the Group Sales structure.
Behavioural Competency
• Excellent communication skills both verbally and in writing
• A stable track record
• Honesty and integrity
• Accuracy
• Attention to detail.
• Works well under pressure
• Strong assertive communication skills telephonically
• Ethically sound and no criminal record
Duties include the following, but not limited to:
• Meet monthly KPI’s with regards to calling existing customers and successfully sell from the buffer programme availability
• Make follow up calls to existing customers to confirm receipt of orders, overcome potential objections, and possibly re-sell from the buffer availability.
• Ensure that the CRM is updated with good quality notes following customer communications.
• Deal appropriately with queries received via the telephone and/or email and provide written or oral responses to confirm the information or outcome.
• Customer service – build effective relationships with existing customers, strong communication in a professional manner.
• Teamwork - provide feedback to management of potential improvements to existing procedures and scripting, work effectively with other departments to maintain excellent standards of service.
• Knowledge – maintain an excellent level of understanding and knowledge of the brand offering and take responsibility for own personal development.
Requirements:
• Grade 12 or equivalent
• A minimum of 2-3 years’ outbound telephone sales experience of tangible products
• Computer literate in MS Office – advanced – excellent Excel skills
• Start date immediately.
• Attention to detail, monitoring and time management and relationship management skills are imperative.
• Strong negotiation skills.
Salary: R12 000 CTC p/m