Pretoria, South Africa | Posted on 02/27/2025

Ziyana Group is a bespoke professional services provider offering future-focused business solutions and technology to our clients in Africa. As a 100% black-owned, majority women-led company, we are committed to excellence, transformation, and impact.

Why This Role?

Ziyana Group is seeking a highly capable and strategic Service Delivery Manager to oversee the operational departments within the business. This leadership role will ensure smooth execution of service delivery , allowing the CEO to focus on business development, strategic growth, and innovation.

Key Responsibilities:

As the Service Delivery Manager , you will lead, coordinate, and oversee the following key business divisions:

• Learning & Development: Drive project execution for skills programmes, learnerships, leadership development, and digital training solutions.
  
• Recruitment & Talent Sourcing: Ensure efficient talent acquisition, maintain a robust talent pipeline, and align recruitment strategies with client needs.
  
• Tenders Department: Oversee end-to-end tender processes, ensuring compliance, quality assurance, and strategic positioning for business opportunities.
  
• Organisational Design & Change Management: Implement OD frameworks, manage change initiatives, and enhance leadership development programmes for our clients.
  

Your Role Includes:

• Operational Excellence: Streamline processes and improve efficiency across all service delivery areas.
  
• Strategic Leadership: Align service delivery with the company’s strategic goals, ensuring a high-performance culture.
  
• Performance Management: Oversee departmental KPIs, ensuring each team meets targets and delivers client-centric solutions.
  
• Stakeholder Engagement: Manage internal and external relationships, ensuring seamless collaboration and customer satisfaction.
  
• Innovation & Growth: Integrate digital tools, automation, and new methodologies to enhance operational efficiency.
  
• Risk & Compliance: Ensure adherence to legal, regulatory, and industry best practices.
  

Requirements

Qualifications & Experience:

Degree in Business Administration, Operations Management, HR, or related field.
5+ years of leadership experience in service delivery, operations, or project management.
Proven ability to manage multiple departments and drive performance excellence .
Strong knowledge of learning & development, recruitment, tendering, and organisational design .
Experience with business development, stakeholder management, and digital transformation is an advantage.

Must be:

• A seasoned operations and service delivery leader with strong business acumen and leadership capabilities .
  
• Passionate about driving efficiency, managing high-performing teams, and ensuring top-quality service delivery .
  
• Able to balance strategic vision with hands-on execution , ensuring alignment between operations and the company’s growth ambitions.