Junior It Support Engineer, Cape Town

Last update 2024-07-14
Expires 2024-08-14
ID #2198082226
Junior It Support Engineer, Cape Town
South Africa, Western Cape, Cape Town,
Modified June 19, 2024


Junior IT Support Engineer TBWA South Africa 2023-08-15 Cape Town Job Ref #: IT Assistant 03//01/2023 Industry: Information Technology Job Type: Contract Positions Available: 1 We are seeking a skilled and motivated Junior IT Support Engineer to join our team.

This position will be based in our Cape Town office and will primarily provide support to the agency employees based in Cape Town.

If however, there are idle times, the incumbent will provide remote support for the respective agency’s Johannesburg based employees.

The incumbent will at all times work under the guidance of a senior engineer or mentor.

Job Description System Support:•Configuring and setting up new computer equipment – install and distribute hardware and software•Diagnosing and providing end-user support for any hardware (i.e.

Printers, desktops, laptops, etc.) and software faults within the computer and network systems•Work within the parameters of the Group’s predefined Hardware/Software standards•Escalate unresolved or complex incidents to the appropriate teams•Ticket and SLA management on the relevant ITSM (IT Service Management) tool•Troubleshoot to identify and resolve problems in a timely manner•Provide effective feedback to stakeholders - both written and verbal communication.•Continuously look at improving service delivery through proactive monitoring and alerting•Demonstrate the capacity to put people at ease and build sound relationships based on mutual trust and openness.

IT Security:•Support the IT Security controls, standards and best practice as defined by Group IT•Provide education to users to bring about an understanding of IT security risks•Support IT facilities (access control and environmental conditions)Asset control:•Maintain inventory of hardware and software assets by ensuring the correct process is followed by users on the movement of assets when replacing or troubleshooting equipment Knowledge and skills requirements•Knowledge of Microsoft Office 365 software support•Knowledge of networking concepts and protocols (e.g.

TCP/IP, DHCP)•Basic knowledge of AD and group policies•Basic understanding of security protocols and best practices•Experience working with different operating systems including Windows and Mac OS will be very advantageous•Troubleshooting and hardware setup skills•Time management skills and the ability to establish reasonable and attainable deadlines for resolution.•Individual must be energetic and highly motivated•Good interpersonal and communication skills•Self-motivated, self-starter and a team player•Good problem-solving skills•Basic Knowledge Job Requirements 1.

Education and Experience•IT Diploma/Degree or related qualification•A+ and N+ certified will be highly beneficial•1-3 years’ experience in an IT support role2.

Technical / Computer skills•Computer literacy – Microsoft Suite of Products•Windows 10, Windows 11 (beneficial), Mac OS3.

Working Conditions•Required to be on standby as per prior arrangement•May be required to work outside of normal working hours•Valid driver’s license and own vehicle essential•Office position, remote work not possible

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Junior it support engineer

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