CLIENT SERVICE CONSULTANTCAREER OPPORTUNITYSantam Operations department has a permanent position available for a Client Service Consultant. JOB DESCRIPTIONThe role involves offering world-class products and services to clients while achieving targets in an inbound and outbound call center environment. KEY RESPONSIBILITIESA Client Service Consultant is responsible for providing new quotations, accepting and administering policies, adhering to underwriting criteria, and profiling clients to determine suitable products. They also advise clients on all aspects of their policy needs. QUALIFICATIONS AND EXPERIENCEMatric/Grade 12 RE Qualification FAIS compliant (30 credits)Minimum 2 years’ experience in Personal Lines Short Term Insurance Minimum 5 years’ experience in Commercial Lines Short Term Insurance Computer Literacy (MS Office)Experience in a client service environment Experience with contact centre technology applications Good understanding of contact centre processes and SLAs COMPETENCIESInformation seeking Analytical thinking Drive for results Initiative Emotional self-control Customer service orientation SKILLSStrong verbal and written communication skills Excellent interpersonal, communication, and networking skills Strong client service orientation Ability to work under pressure Good judgement Attention to detail Self-motivated and proactive Ability to work independently ABOUT THE COMPANYSantam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company. While based in South Africa, we are rapidly expanding into emerging markets in Africa and Asia. Our success is rooted in our passion for clients, and we focus on delivering Insurance Good and Proper. We value people and aim to recruit the best talent, whether permanently or temporarily. At Santam, we are committed to transformation and embracing diversity. We strive for a diverse, inclusive workforce aligned with our employment equity goals, giving preference to applicants from designated groups in line with our targets.
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