Job Description

This is a remote position.

Master Start is in the business of creating value by solving workplace problems. In other words, we are committed to delivering learning that creates value for both the employee and the organisation.

We are searching for a Technology Manager to serve as the operational lead, responsible for overseeing team deliverables, ensuring alignment with business goals, and enabling seamless execution of projects. This role requires a proactive leader with a strong business mindset, capable of managing day-to-day operations while fostering team cohesion and accountability.

Responsibilities include, but are not limited to:

1. Team Leadership and Coordination:
   • Oversee team members’ tasks and workloads, providing clear guidance on priorities and deadlines.
   • Facilitate regular check-ins and ensure that deliverables align with strategic objectives.
   • Act as a bridge between the CTO and the team, conveying critical updates, expectations, and performance feedback.
2. Project Management and Deliverable Oversight:
   • Establish project plans, track progress, and mitigate risks to meet deadlines and quality standards.
   • Collaborate with stakeholders from other departments in project execution.
   • Drive adherence to project timelines and budgetary constraints, optimising resource allocation.
   • Develop performance metrics and KPIs to monitor team outputs and drive improvements.
3. Process, Systems and Infrastructure Improvement and Governance:
   • Identify gaps or inefficiencies in current workflows and implement process improvements.
   • Assist in developing the organisation’s technology roadmap aligned to business goals.
   • Ensure adherence to established governance frameworks, enhancing transparency and accountability.
   • Maintain consistent reporting on project status, resource utilisation, and performance metrics.
   • Ensure the organisation’s technology infrastructure is reliable, secure, and scalable.
   • Establish and enforce best practices for technology use and project management within the organisation.
4. Stakeholder Management:
   • Collaborate with cross-functional stakeholders to secure resources and maintain alignment on shared objectives.
   • Represent the team in key meetings (e.g., manco), providing updates and addressing concerns on project status and needs.
   • Gather feedback from end-users and stakeholders to improve technology services continuously and support.
5. Talent Development and Mentorship:
   • Collaborate with HR with recruitment and training initiatives.
   • Support the growth and development of team members through coaching and mentorship.
   • Foster a culture of continuous learning and adaptability within the team, promoting skill development aligned with future needs.

Core Skills and Competencies:

1. Leadership and People Management: Strong interpersonal skills with a proven ability to adapt, motivate and lead a team effectively.
2. Strategic Execution: Capability to break down complex Go-To-Market (GTM) strategies into actionable deliverables.
3. Project and Process Management: Proficiency in project management methodologies (e.g., Agile, Scrum, Kanban) and tools (e.g., Jira or similar).
4. Problem-Solving and Decision-Making: Strong analytical mindset to troubleshoot challenges and make informed decisions.
5. Communication and Stakeholder Engagement: Excellent verbal and written communication skills to convey information across different levels effectively.

Technical Skills Requirements:

1. Project Management and Agile Methodologies: Proficiency in Agile, Scrum, or Kanban methodologies is essential for managing and delivering Ed Tech projects efficiently.
2. System Integration and API Management: Experience in managing integrations across platforms, particularly with tools like Zoho CRM, Learning Management Systems (LMS), and IPaa S solutions (Zapier, Flowgear, etc.).
3. Cloud Infrastructure and Dev Ops: Strong understanding of cloud platforms (e.g., AWS, Google Cloud, Azure) and Dev Ops practices to manage deployments, CI / CD pipelines, and system scalability.
4. Data Analytics and Reporting: Skills in data warehousing, ETL, data analysis and reporting, including knowledge of data visualisation tools (e.g., Qlik, Power BI, Tableau) and querying languages (e.g., SQL).
5. Cybersecurity and Compliance: A solid grasp of cybersecurity fundamentals and compliance with data protection standards (e.g., POPIA) is vital in Ed Tech.

Please note this is a mostly remote position working with teams based primarily in Cape Town, Johannesburg and Durban. The ideal candidate must have a suitable environment to work from home.