The principal duties of the position are problem solving in the workshop and in field related calls; provide customer education on our products.
Resolve priority calls from management as soon as possible.
Key Responsibilities Create solutions and resolve repairs timeously.
Action feedback timeously and accurately for customer queries.
Provide customer update on part stock availability and job status information.
Use formal and informal networks to achieve results through cross functional teams.
Communicate with service office team regularly, plan and execute Urgent Calls.
Process all Work orders Daily for Achievement of monthly Job completion quantity.
For Workshop repairs advise the Workshop Assistant once completed or quoted.
Ensure maximum customer satisfaction (NPS)Load Spare parts order on Sirius system as required.
Minimise Parts Van stock holding in your Vehicle.
Prepare for quarterly Van Stock counts as instructed by Manager.
Ensure Company Vehicle is clean and serviced accordingly.
Be prepared to callout to Defy Factory Ezakheni for QA meetings.
Attend All QA meetings in Jacobs Factory.
Engage with Rn D Jacobs for technical issues on new products.
Resolve priority calls from management as soon as possible.
MINIMUM REQUIREMENTSApplicants must be Trade Tested artisans at minimum N3 certificate level or will have been deemed competent at Level 4 in Domestic Appliance Repair Proven experience in trouble shooting and client liaison in the appliance industry.
Electrical Wireman's licence.
Licensed Gas Appliance Installer.
Driving Licence Exposure to management principles are also prequisites.
Preferably English and another language.
