Technical Client Relationship Manager
Remote Saa S Industry Working Hours: 8am to 5pm
About Our Client
Our client is a dynamic and fast-growing Saa S solutions provider that partners with businesses to streamline operations and enhance productivity through innovative technology. They pride themselves on delivering tailored platforms that integrate seamlessly into client workflows, offering both strategic and technical support to ensure long-term value. Their culture is collaborative, forward-thinking, and committed to empowering both their clients and their team.
The Role: Technical Client Relationship Manager
This role focuses on building and maintaining strong client relationships while serving as the technical bridge between customers and the engineering team. You will work closely with clients to understand their operational needs, design workflow solutions, and oversee the implementation and optimisation of their systems. The position requires a blend of technical know-how, strategic thinking, and excellent interpersonal skills.
Key Responsibilities Meet with clients to understand and map their operational workflows and business processes
Design and present customised workflow solutions using project management and collaboration tools
Collaborate with engineers to develop, adjust, and optimise system builds
Proactively manage client relationships, ensuring satisfaction and long-term engagement
Analyse client requirements and translate them into actionable project plans
Conduct training sessions, workshops, and presentations for client teams
Monitor system performance and recommend improvements or adjustments
Support the adoption and integration of platforms, ensuring a smooth user experience About You 5+ years experience in Saa S environments, either client-facing or in operations/project management
Proven experience with tools like Click Up (preferred), Asana, Monday.com, Jira, Service Now, or similar
Strong understanding of workflow design, process mapping, and systems implementation
Excellent communication and presentation skills, with a customer-first mindset
Analytical thinker with the ability to translate complex requirements into practical solutions
Highly organised, detail-oriented, and capable of managing multiple projects simultaneously
Collaborative, proactive, and adaptable in a fast-changing environment
