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Team Leader - Credit Services, Cape Town

Last update 2024-07-18
Expires 2024-08-18
ID #2113205011
Free
Team Leader - Credit Services, Cape Town
South Africa, Western Cape, Cape Town,
Modified April 12, 2024

Description

Position Description: Team Leader - Credit Services A challenging opportunity exists within the Customer Services Department for a dynamic and assertive individual with a willingness to learn.

Your responsibilities would include: Assisting staff members where necessary To ensure that the operating procedures for the department are understood and adhered to To ensure that standards / key performance indicators for department are met and periodically reviewed to ensure optimum achievement To maximize people productivity by adhering to people management processes inclusive of coaching, audits and addressing disciplinary issues.

To ensure that company and department policies, procedures and compliance aspects are adhered to.

Create a positive work environment that promotes employee engagement, retention, and satisfaction.

Coach and mentor team members to improve performance and promote career growth.

Collaborate with other departments to develop and implement customer service strategies that enhance the overall customer experience.

Communicate regularly with team members to provide feedback, reinforce expectations, and identify training needs.

Monitor and evaluate team performance metrics, identify areas for improvement, and develop action plans to address any gaps.  As an ideal candidate you must: Matric Previous supervisory experience Proven Customer Services experience (at least 2 years in a call centre environment)Have working knowledge of credit or retail systems Be computer literate (MS Word & Excel)Vision, Odyssey & UIP experience preferable Be able to work under pressure Have excellent communication & interpersonal skills Have planning and organizing abilities Ability to proactively problem solve Have strong attention to detail IR experience (desirable)Be prepared to work according to the required schedule & shifts of the role Preference will be given, but not limited to, candidates from designated groups (Including people with disabilities) in terms of the Employment Equity Act.

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Team leader - credit services

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