POSITION OVERVIEW
As a Systems Administrator with the MRI Software IT Operations Team, you will have the opportunity to work across Private and Public cloud technologies, learning business processes whilst being exposed to exciting new technologies such as VMWare v Centre, Azure, AWS, F5 Load Balancers, Cisco hardware, Palo Alto firewalls and many more networking and operational tools.
In this position, you will assist with a wide range of IT operational duties such as Microsoft Active Directory management, VMware Virtual Machine deployment and configuration, Anti‑Virus and security vulnerability activities, deploying virtual web servers, creating and maintaining DNS records and be fully immersed in day‑to‑day operational IT Services activities.
RESPONSIBILITIES Manages related Service Desk Tool queues and tickets
Resolve or elevate incidents, problems and service requests, maintaining relevant records promptly and efficiently within SLA
Deployment and configuration of VMware Virtual Machines in v Centre and Azure Workloads
Installation and management of IT security tools
Build new systems and deploy application software
Install new software releases and system upgrades
Review and management of SOPs and documentation
Configuration and deployment of monitoring tools
Active Directory management and troubleshooting
VPN configuration and troubleshooting
General v Centre management and troubleshooting
Certificate Management
Azure and/or AWS Administration
Partner with Engineering, Development and Professional Services teams to ensure successful implementation of new technologies and that SOPs are accurately recorded and updated REQUIREMENTS Knowledge of Windows Server technologies, Active Directory, storage and backup devices, VMWare, Citrix and other solutions as necessary to fulfil job responsibilities.
Strong ability to follow, draft and update SOPs
Proficiency in server, storage and virtualization standards, techniques and tools.
Analytical/problem‑solving skills.
Clear and concise verbal and written communication to all levels of the organization.
Effectively organise and prioritise work.
Simultaneously manage and deliver multiple projects.
Effectively collaborates with peers, cross‑functional teams, team leaders and engineering to achieve end‑to‑end product and process quality.
Effectively influences others to ensure levels of quality and timeliness are met during the service improvement and delivery process.
Ability to be available for possible after‑hours and standby if required.
Ability to work North American or United Kingdom hours if required.
General v Centre management and troubleshooting.
Implement, manage, and monitor Azure and/or AWS cloud infrastructure, focusing on computing, storage, networking, and security services. EDUCATION VMWare Certified or working towards it.
Azure and/or AWS Certified or working towards it.
ITIL v3 or v4 – nice to have.
Security Certification – a plus. BENEFITS We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee‑led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group.
Have confidence in your health with our offered Medical Aid Scheme.
Invest in our competitive Personal Pension plan and help set you up for your future.
Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
