Call Center Sales Agent - Travel Experience Designer
Job Location: Gauteng
Contract Type: Permanent contract
About Us:
Established in 1950, Club Med is the pioneer of premium all-inclusive holidays. We have been continuously innovating over the last 70 years and now offer close to 80 ski and sun resorts across Europe, Asia, Africa, America, and the Caribbean as well as a ‘Club Med 2’ cruise. Club Med offers a new way of experiencing holidays in its upscale friendly and multicultural resorts.
Our success comes from the strong commitment to exceed customers’ expectations and deliver an unforgettable experience.
About Our Business Unit:
Our management model separates Resorts from Markets. In this position, you will belong to the EAF Markets, which handles sales in Europe, Africa, and France in over ten countries.
Job Overview:
As a Real Brand Ambassador, our travel experience designers contribute with their expertise to achieve sales objectives and customer satisfaction.
Main Missions:
- Be a Key Player in Customer Consideration:
- Welcome your client on the phone with a premium posture.
- Create a personalized and lasting relationship with clients, proactively accompanying them throughout the sales process.
- Ensure the follow-up and the satisfaction of clients.
- Collect and understand expectations and motivations of clients.
- Make recommendations to create a tailor-made trip.
- Enhance destinations, products, and the Club Med experience.
- Develop your turnover by recruiting and retaining clients as well as selling additional services.
- Identify business opportunities of clients (M & E, Partnership, Sponsorship, Influencer, Recommendation).
- Update and follow the commercial data (customer file, data catching, complaint tracking).
Know-How:
- Good knowledge of travel and the tourism industry.
- Mastery of sales techniques and negotiation skills.
- Digital aptitude (Office suite and sales tools).
If you are open-minded, a team player, and have an entrepreneurial spirit, you should apply!
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