Published 2026-04-04
Lead Europe Travel Team | Elevate Exceptional Experiences
Are you passionate about delivering seamless, high-quality travel experiences.
We’re looking for a dynamic and detail-driven Specialist Travel Team Manager for European Travel to play a pivotal role in shaping how our Travel Lifestyle Managers deliver exceptional service to our members. This role blends operational excellence with people leadership – perfect for someone who thrives on improving processes, coaching others, and driving impact across a fast-paced, international environment.
Key Responsibilities
Support & Quality Assurance – Provide QA, coaching, and day‑to‑day operational support to Travel Lifestyle Managers, ensuring consistent service excellence.
Operational Oversight – Manage escalations, scheduling, crisis reporting, and cross‑functional queries across European Travel operations.
Team Leadership & Development – Lead, mentor, and develop the team, including conducting performance reviews and creating structured development plans.
Commercial & Compliance Management – Oversee internal travel authorisations by liaising with corporates and commercial checks, ensuring accuracy, compliance, and reporting integrity.
Process & Systems Improvement – Maintain knowledge‑base content, identify system or workflow inefficiencies, and collaborate with Tech and Training teams to implement improvements.
Workforce Planning & Hiring Support – Workforce planning, role design, and cross‑regional recruitment initiatives.
Supplier & Proposition Coordination – Manage supplier updates and training in collaboration with Proposition.
Reporting & Business Support – Deliver monthly reporting, analyse trends, support risk management, and contribute to internal communications. Requirements Experience
Strong background as a Senior Travel Specialist with deep exposure to European corporate/premium travel markets.
Leadership experience managing Travel Specialists and multi‑market operations.
Expertise in QA, workflow management, SLA performance, crisis response, and cross‑functional collaboration. Knowledge
Deep understanding of European travel suppliers, loyalty programmes, and CRM systems.
Strong grasp of commercial accuracy rules, trends, digital tools, and operational processes. Skills
Fluency in German and English (written & verbal).
Excellent leadership, coaching, communication, and stakeholder management capabilities.
Strong analytical skills with the ability to interpret data and drive improvements.
Resilient, organised, detail‑oriented, and confident handling complex escalations.
GDS certification (Amadeus/Galileo/Sabre) advantageous.
Professional development in leadership/travel operations beneficial. Other Valid work authorization that permits you to live and work in South Africa. Guidelines for Hybrid/Home Office
We are ideally seeking exceptional candidates to be based in Cape Town.
Please note that you will be asked to enter into a hybrid working arrangement – at least 2× a week in the office.
A secure home office at your confirmed address, free from background noise or other distractions.
You must meet our minimum internet speeds if you want to work in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative. Benefits
Rewards designed around you:
A competitive salary depending on experience, plus a performance‑based bonus.
Hybrid working. You can combine working from home and working in the office. If you don’t live near our office, we are open to fully remote working options too.
Paid time away from work. Our employees enjoy a competitive paid time‑off package, including a paid day each year to volunteer time for a good cause that is important to them.
Paid Sabbaticals – One (1) month paid sabbatical after every 5 years of service, without tapping into annual leave.
Extra Rewards – Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
Remote Working Holidays – possibilities to travel and work anywhere in the world.
Employee Discounts – access to lots of great travel and entertainment discounts as our clients’ members would.
Be part of our global, dynamic, and inclusive team, with diversity at its core.
Genuine career opportunities within a dynamic and international company. Who We Are
Ten Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High‑Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.
We deliver our service through a combination of Ten’s proprietary, unique technology‑enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.
To find out more about Ten, please watch this short video
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs.
Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. #J-18808-Ljbffr
