Job Description Dear Future, Solutions Lead ETC is expanding its capability to design intelligent, scalable, and automated solutions that improve customer experience, operational efficiency, and cost‑to‑serve.
We are looking for a forward‑thinking Solutions Lead to drive next‑generation automation, AI integration, and solution design across channels — from delivery automation and predictive allocation models to generative‑AI‑driven documentation and intelligent chatbots.
This role is ideal for someone who sits comfortably at the intersection of business architecture, automation/process engineering, AI innovation, and data analytics.
Are You Someone Who Can Design sustainable, scalable solutions across assisted and unassisted channels (App, USSD, ATM, Contact Centre, etc.).
Build automation using Python, Visual Basic, C#, Power Automate, and macros for RPA integration.
Implement predictive and regression‑based models to optimise allocation and cost management.
Develop and maintain ETL processes, automated reporting, and dashboards (SSIS, Hive, SAS, SQL Agent, Power BI).
Lead end‑to‑end SDLC delivery, including requirements, solution design, testing, and deployment.
Create AI‑generated specifications and documentation leveraging content repositories (e.g., Confluence).
Design and deploy AI‑driven solutions such as intelligent chatbots, document processing, and predictive analytics.
Manage stakeholder engagement, JAD sessions, impact assessments, risk registers, and Steer Co reporting.
Support continuous improvement through process mapping (BPMN) and operational optimisation.
You will be an ideal candidate if you have the following: Degree in Information Systems, Computer Science, Engineering, Data Science, or related field.10 years' experience in similar role Preferred: Postgraduate qualification in AI, Machine Learning, Digital Transformation, or Business Process Engineering.
Certifications in Azure AI, AWS ML Specialty, Power Platform, Ui Path, Lean Six Sigma, or BPMN.
Number of years experience Two line of what the role requires/ or any additional requirements Why Join ETC?Lead the transformation of how customers and operations interact with the bank.
Drive innovation through AI, predictive modelling, and intelligent automation.
Shape a modern solutions capability with long‑term ownership and IP retained within ETC.
Work cross‑functionally with product houses, COO teams, and data science partners.
We Can Be a Match If You Are Adaptable and curious Have a proven successful track record.
Thrive in a collaborative environment Post Fnb Are you interested to take the step? We look forward to engaging with you All appointments will be made in line with First Rand Group's Employment Equity plan.
The Bank supports the recruitment and advancement of individuals with disabilities.
In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis.
The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.*Job Details Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.*10/02/26 All appointments will be made in line with First Rand Group's Employment Equity plan.
The Bank supports the recruitment and advancement of individuals with disabilities.
In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis.
