The Soft Services Manager is responsible for managing and coordinating all soft services on site to ensure high-quality, compliant service delivery in line with PPP requirements, Service Level Agreements (SLAs), ISO standards, and Tsebo policies.
Duties & Responsibilities Manage and monitor soft service contractors to ensure SLA compliance
Conduct regular site inspections and address non-conformances
Oversee asset, furniture, fittings and equipment (FF&E) management
Coordinate PPMs, work orders, and service requests with the Helpdesk
Ensure compliance with health, safety, quality, environmental and ISO standards
Support budget control and compile monthly service performance reports
Ensure compliance with PPP contractual requirements Skills and Competencies Understanding of PPP agreements and SLAs
Working knowledge of ISO 9001, 14001 and 45001
Strong organisational, communication and reporting skills
Customer-focused and detail-oriented Qualifications Grade 12
Relevant tertiary qualification in Facilities or Property Management
2–3 years’ experience in a facilities or soft services management role
Proven contractor management experience
