Who are we?Sanlam Life Ltd is one of the top financial services providers in the South African market. We're all about building strong, lasting relationships with our financial advisors. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our financial advisors to realise their worth. Our company is built on a respect for what people are worth and an appreciation for what they can become. We know that your worth is infinite and unique – and want to inspire you to realise this worth. This is why we give each and every person who is contracted at Sanlam the opportunity to make the most of who they are, and to be recognised, respected and rewarded for their capabilities.
What will you do?
The purpose of the role is to provide new and existing clients with professional and relevant financial advice, planning and products (sales) that are suited to their needs and requirements. Undertake the procurement of sustainable business of a high quality, in accordance with the business targets set. Maintain and service these clients as part of a long- term relationship which builds loyalty to the brand and generates ongoing advice and sales. Undertake these activities within a compliant and ethical manner which results in the building and sustaining the Sanlam Group business and brand.
What will make you successful in this role?Consistent performance meeting minimum production requirements. Building a strong pipeline through effective prospecting. Applying technical insurance knowledge and principles of risk management to maintain a profitable portfolio.
Undertake Relevant Behaviours To Attain Targets Relating To: Adhering to compliance and ensuring comprehensive Record of Advice completion. Promoting the Sanlam and Santam brand. Treating customers fairly in all client engagements. Aligning the role to your personal career aspirations.
Responsibilities: Networking, prospecting, and lead generation. Face-to-face interactions, social or business, to create business opportunities. Prospecting new clients through creative opportunities such as business/social networks, associations, or ad hoc presentations. Turning trusted relationships into business relationships. Strengthening existing relationships by increasing the current service. Using existing sources to establish opportunities across Sanlam businesses. Personalized client value propositions. Marketing on social media. Mining of existing client base to identify marketing gaps and sales opportunities within the middle-high and affluent market. Structuring and implementing focused campaigns with new or existing clients in the defined market. Requesting active and ongoing leads and referrals from others. Monitoring and responding to client needs, discussions at renewal, managing unpaid premiums of clients, and cancellations.
Client consultations and sales: Ensure all client interactions are compliant in terms of disclosures and advice given (provide written/electronic information required for compliance). Undertake comprehensive fact-finding with each client to lift needs and priorities. Document these findings. Conduct a financial needs analysis, using the relevant e-tools/instruments or systems, to ascertain the client's short term insurance needs. Present short-term insurance solutions to the client professionally and competently aligned to Treating Customers Fairly. Use relevant processes and system tools to capture analysis information and update records accordingly. Review client's portfolio annually with a full Record of advice.
Client Service: Ensure all client interactions are ethical, courteous, and professional. Managing client's claims needs from registrati on to sett lement. Strive for excellent, value-added service to clients so that they do not seek competitor products or services. Undertake continuous learning in terms of knowledge, skills, and market/industry issues to service clients within the defined market. Initiate long-term client relationships and maintain a relational focus.
Monitoring, updating, and reporting (weekly/monthly):
Document and present the following activities: Number and profile of contacts, appointments, consultations. Issued business and revenue against targets. Update client details on records.
Qualification and Experience
Grade 12
Financial Advisory and Intermediary Services Act (FAIS) "Fit and Proper" requirements and Regulatory Examination successfully completed if registered with Financial Sector Conduct Authority (FSCA) for more than 24 months.
Knowledge and Skills
Financial advice and support
Production target achievement and budgeting
Compliance and risk management
Client relationship management
Financial planning and recommendations
Personal Attributes
Communicates effectively - Contributing independently
Tech savvy - Contributing independently
Action orientated - Contributing independently
Interpersonal savvy - Contributing independently
Persuades - Contributing independently
Build a successful career with us
We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as Mi Way and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
Collaborates - Contributing independently
Being resilient - Contributing independently
Drives results - Contributing independently
Cultivates innovation - Contributing independently
Customer focus - Contributing independently
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformation
