Published 2026-02-26
WHAT WILL YOU DO? The Off Platform CSC is responsible for the registration of new claims. This position entails ensuring accurate registration of claims within the agreed service level agreement and general administrative duties as required. WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE? Register claims within agreed service level agreements.
Ensure accuracy of data captured on Santam and Broker systems.
Ensure that claims are registered against the correct policy section based on the information provided.
Liaise with brokers.
Correction of errors/data that are identified on claims already registered.
Upload claim documents to document storage.
Generate documents from broker system where required.
Schedule claims to Desktop team (if necessary). QUALIFICATIONS AND EXPERIENCE Grade 12 certificate
Computer Literate (MS Office package: Word, Excel, Power Point, Internet)
5-7 years claims services experience in short-term insurance (personal & commercial lines).
Strong client service orientation
Ability to work under pressure
Accurate and fast typing abilities
Strong knowledge of claims processes, and insurance products Completed Santam policy training successfully (personal & commercial lines). KNOWLEDGE AND SKILLS Analytical thinking
Information seeking
Drive for results Organisational commitment
Teamwork and cooperation/collaboration
Customer service orientation
Claims management systems (e.g., Legacy system(main frame), JDE, Santam systems).
Client-focused with strong relationship-building capabilities. PERSONAL ATTRIBUTES Analytical thinking
Information seeking
Directiveness
Initiative
Flexibility
Customer Service Orientation
Detail Orientated
