Published 2026-04-08
Senior Product Owner - Service Now HR Service Delivery
Senior Product Owner - Service Now HR Service Delivery is an advanced subject matter expert and the content authority for the team level within the Scaled Agile Framework for Enterprises (SAFe). This role focuses on driving HR Service Delivery solutions using Service Now as the core platform, leveraging its HRSD capabilities and emerging AI technologies and use cases across HR Service Delivery.
The Senior PO is responsible for multiple strategic, high-priority HR products, managing the team backlog, writing, prioritizing, and accepting user stories, and representing HR stakeholders to the Agile team. They optimize return on investment by ensuring Scrum team members deliver the most valuable features that enhance employee experience. This role has significant relationships and responsibilities outside the local team, including working with Product Management to prepare for Program Backlog, participating in Agile Release Train (ART) Sync meetings, and collaborating to deliver end-to-end solution value.
Key Responsibilities Provides vision and direction for HR Service Delivery solutions built on Service Now to Agile development teams and stakeholders.
Ensures the team always has an adequate amount of prepared tasks aligned with HR priorities.
Plans and prioritizes product feature backlog and development for HRSD capabilities.
Fully understands the product vision, roadmap, and growth opportunities for HR technology and articulates these to the development team.
Assesses value and prioritizes backlog items based on business impact, time, and dependencies determined during PI planning and refinement.
Provides backlog management, iteration planning, and elaboration of user stories for HRSD features.
Works closely with Product Management to create and maintain a product backlog according to business value or ROI.
Leads planning for product release cycles and sets expectations for delivery of new HR functionality.
Actively mitigates impediments impacting successful completion of release and iteration goals.
Drives iteration goals and content via prioritized stories.
Establishes story acceptance criteria and accepts stories into the baseline.
Researches and analyzes HR technology trends, user needs, and Service Now roadmap.
Keeps abreast of Agile/Scrum/SAFe best practices and Service Now innovations, seeking continuous improvement.
Performs any other activity relevant to the role. Knowledge and Attributes Advanced knowledge of Service Now HR Service Delivery (HRSD) and related modules.
Advanced understanding of Service Now’s AI capabilities and automation workflows.
Strong knowledge of product development in HR technology and IT services.
Advanced knowledge of SAFe practices and their application.
Excellent communication skills, with the ability to manage stakeholder expectations and say "no" constructively.
Effective conflict resolution and escalation skills.
Ability to empower teams through collaboration and knowledge sharing.
Advanced understanding of iterative and incremental delivery, backlog tracking, burndown metrics, and velocity.
Familiarity with Dev Ops practices and integration with deployment teams. Academic Qualifications and Certifications Bachelor’s degree or equivalent in Computer Science, Information Technology, HR Technology, or related field preferred.
SAFe Product Owner / Product Manager Certification preferred.
Service Now Certified Implementation Specialist – HRSD preferred.
ITIL Service Management certification preferred. Additional Advantageous Certifications SAFe Scrum Master
SAFe for Teams
SAFe Dev Ops
Professional Scrum Product Owner (PSPO)
Certified Scrum Product Owner (CSPO) Required Experience Advanced experience as a Product Owner or Product Manager in an Agile/SAFe environment.
Proven track record in delivering HR Service Delivery solutions on Service Now.
Advanced experience in product development and backlog management.
Successful track record in building IT-managed services or HR technology solutions.
Advanced planning and Agile coaching experience.
Experience managing multiple teams and product roadmaps.
Familiarity with Agile approaches such as XP, Kanban, Crystal, FDD. Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. #J-18808-Ljbffr
