Customer Insights Manager, Johannesburg, Empire Recruitment

Published 2022-08-01
Expires 2022-09-01
ID #1109660745
Customer Insights Manager, Johannesburg, Empire Recruitment
South Africa, Gauteng, Johannesburg,
Published August 1, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Customer insights manager

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A leader in the telecommunications and digital arena is looking for a Customer Insights Manager. The successful candidate will lead with market research to develop a clear and comprehensive view of the client experience, identifying opportunities for product and process improvement, and presenting findings and recommendations to stakeholders. 

If you’re passionate about creating excellent customer experiences and solving complex problems with data then we’d like to meet you.
Use research to improve customer experience and behaviour
Create alignment with our product and service o?ering
Create customer focus groups
Build internal client relationships
Completion of qualitative and quantitative data analysis with measurable results to improve business strategic objectives
Present findings and recommendations to stakeholders to promote impactful change 

3+ years of analytics experience, background in customer intelligence a plus
Strong proficiency with complex statistical analysis and memorable presentation skills
Experience doing research using multiple sources
Excellent writing and editing skills
BCom Honours or higher in relevant ?eld

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    Employer's info

    Empire Recruitment
    Registered on October 7, 2017


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    Science (from Latin scientia, meaning "knowledge") is a systematic enterprise that builds and organizes knowledge in the form of testable explanations and predictions about the universe. Contemporary science is typically subdivided into the natural sciences, which study the material universe; the social sciences, which study people and societies; and the formal sciences, which study logic and mathematics. The formal sciences are often excluded as they do not depend on empirical observations. Disciplines which use science, like engineering and medicine, may also be considered to be applied sciences. Definitions of science and its more fundamental problems are discussed in the philosophy of science.

    Gauteng ( khow-TENG ; Tswana: Gauteng; Sotho: Gauteng ; Pedi: Gauteng; Zulu: eGoli; Tsonga: Gauteng/eXilungwini; Ndebele, Xhosa: iRhawuti; Southern Ndebele: I-Gauteng; Venda: Gauteng) is one of the nine provinces of South Africa. The name in Sotho-Tswana means "place of gold". Situated in the Highveld, Gauteng is the smallest province in South Africa, accounting for only 1.5% of the land area. Nevertheless, it is highly urbanised, containing the country's largest city, Johannesburg, its administrative capital, Pretoria, and other large areas such as Midrand and Vanderbijlpark. As of 2019, Gauteng is the most populous province in South Africa with a population of approximately 15 million people according to estimates.

    Source: https://en.wikipedia.org/