Senior HR Business Partner - BPO SECTOR
Location: CPT
Employment Type: Full-time
Our client is seeking a dynamic, energetic, and highly organized HR Business Partner to support Human Resource Operations and Management.
This is an exciting opportunity for a hands-on professional with strong commercial acumen to drive HR excellence and align with strategic business goals while fostering an inspiring organizational culture.
Key Responsibilities
- HR & Business Strategic Alignment: Partner with senior leadership to develop and implement HR strategies aligned with business objectives. Analyze workforce trends and metrics to inform decision-making and identify new opportunities for organizational growth.
- Employee Engagement and Culture: Drive initiatives to enhance employee engagement, job satisfaction, and workplace culture. Implement programs and policies that promote diversity, equity, and inclusion.
- Talent Management: Oversee talent acquisition efforts to recruit top talent. Collaborate with managers to develop succession plans and career development pathways.
- Performance Management: Lead the performance management process, including goal setting, reviews, and feedback. Provide training to managers on effective practices.
- Employee Relations: Address complex employee relations issues, promote open communication, and foster a positive workplace environment.
- Compliance and Policy Development: Ensure compliance with employment laws. Develop HR policies to ensure fairness and consistency.
- Data-Driven Insights: Use HR metrics to provide insights and recommendations. Prepare reports for leadership.
- Change Management: Support change initiatives by developing strategies and communication plans. Coach leaders on managing change.
Minimum Requirements
- Degree/Diploma in Human Resources or relevant qualification
- 5-7 years HR and Management experience in areas like Recruitment, Onboarding, People Development
- Understanding of Employment Equity and Health & Safety Standards
Essential Skills & Competencies
- Strong knowledge of HR processes and business practices
- Experience in a BPO environment is advantageous
- Proficiency in MS Office, especially advanced Excel skills
- Excellent communication, stakeholder engagement, and interpersonal skills
- Strong planning, organization, and coordination skills
- Analytical mindset with problem-solving skills
Salary: R48,000 per month CTC
Working Hours: Mon-Fri 08:00 - 17:00
Surgo (Pty) Ltd is committed to Employment Equity and encourages diversity, including applicants with disabilities.
If you do not receive feedback within three months, please reapply. Surgo (Pty) Ltd does not charge application fees, and your CV will be stored for future opportunities unless you request otherwise.
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