District Sales and Merchandising Agent - Permanent, PBCS Pretoria

Overview

We are a Supply Chain and Sales & Merchandising partner adding value to your business through a fully integrated, temperature-controlled network in Southern Africa. We are more than just infrastructure; we are people serving people. Our skilled, curious, can-do team is our greatest resource, turning assets into solutions for our clients.

Our vehicle fleet includes a pioneering 'multi-temperature' system, enabling service across frozen, chilled, and ambient zones on a single delivery.

Job Purpose

To serve as an effective sales and merchandising agent for retail, franchise, and wholesale customers by maintaining regular contact and providing relevant solutions based on a clear understanding of the customer’s business, environment, and product offerings.

Key Responsibilities

1. Customer Engagement
   • Establish effective route plans to maximize call efficiencies.
   • Research and plan to meet objectives for both Vector and customers, including macro and micro environment analysis.
   • Execute monthly priorities, ensure promotional compliance, and prepare necessary resources for demonstrations.
   • Develop a monthly planner with potential revenue and new line listings, using IT systems as needed.
   • Follow up on previous solutions and present new opportunities based on research insights.
   • Take orders, launch new products, and conduct promotions.
2. Feedback
   • Provide quality feedback on competitor activity and supply chain issues.
3. Customer Relationship Management
   • Maintain and expand the customer base, understand key customer operations, and gather market intelligence.
   • Ensure excellent customer service, resolve escalated issues professionally.
4. Supply Chain and Distribution
   • Address stock availability issues, oversee order taking, and waste management.
   • Achieve new product development and distribution targets, and manage short-dated stock.
5. Team Coordination and Self-Management
   • Champion training, demonstrate willingness to help others, and maintain work standards.
   • Manage expectations, participate in performance appraisals, and support company values.
   • Take ownership of tasks, plan and prioritize effectively, and utilize reports for stock and sales management.
6. Management and Control
   • Manage costs and assets, supervise merchandisers, and facilitate staff leave and time management.
   • Drive sales targets, supervise customer contact and employee supervision.

Key Relationships

• Internal: Customer team, Operations, Customer Service Centre
• External: Customers across retail, franchise, and wholesale sectors

Qualifications, Skills, and Experience

• Matric, marketing/sales diploma or degree (preferred), valid Code EB driver’s license, 1-2 years direct selling experience.
• Skills include achieving sales goals, analytical thinking, computer literacy, interpersonal skills, planning, problem-solving, and people management.
• Attributes include attention to detail, relationship building, deadline orientation, high energy, initiative, professionalism, and stress tolerance.