Published 2026-05-02
The aim of the role is to retain and grow business by owning sales, support and service relationships for nominated customer accounts. The KACRM will act as a “conduit” to key touch points in the business and provide long term robust solutions for customers, which enhance and deliver partnerships for growth. This role will be reporting to the UK business.
Requirements: Central point of contact to a KA Customer Sector, support the KAMs with retaining & growing a designated portfolio accounts against a designated set of targets.
Provide leading edge “Proactive” & “Reactive” contact strategies that are customer defined.
Lead on “After Sales Service” queries for customers within the designated portfolio, ensuring that the monitoring of progress is paramount to agreed customer service level agreements.
On-boarding of new contracts and “Welcome Pack” and “Introductory” review with customers where required
Provides the customer with a “One Stop Shop” desk based named contact into the business.
Offers Intensive “Wraparound Care” for risk customers with priority planning process.
Review CSI and Net Promoter feedback and deploy action plan to improve customer experience.
Ability to view a customer 360 degrees and prioritise customers for service/sales/support.
Ensuring that actions required for financial targets are deployed with customers on behalf of the business and recovered to mutually benefit both parties.
Define contact plan within designated portfolios to minimise “risk” and maximise opportunities.
Target for business growth sales & service team and individually on specific accounts.
Co-ordinating customer projects, including major mobilisations, special events and bespoke products together with a contingency plan for each of these.
Responsibility for retention of owned portfolio and supporting branch.
A sales professional is responsible for generating leads, building relationships, and closing deals to meet sales targets. They must also stay up-to-date with industry trends and competitor activity.
A degree in marketing, business, or a related field is often preferred, but not always required. Relevant work experience, skills, and certifications like a sales or marketing diploma can also be beneficial.
The average salary for a sales professional in Cape Town ranges from R250,000 to R500,000 per year, depending on experience, industry, and performance. Commission-based structures are also common in sales roles.
To grow your career in sales, focus on developing skills like communication, negotiation, and problem-solving. Stay updated with industry trends, attend networking events, and consider pursuing certifications or further education to enhance your career prospects.
Key skills for a successful sales career include excellent communication, strong negotiation and closing skills, marketing knowledge, and the ability to build relationships and work in a team environment. Proficiency in CRM software and data analysis is also beneficial in today's sales landscape.
