Key Responsibilities: Will be required to proactively contact customers both by telephone and in writing.

This will require both inbound and outbound calling, most of which will involve telephone dialler activity Will have knowledge of debt collection techniques and be able to demonstrate excellent negotiation and communication skills Work with your customers to reduce debt in a timely manner to meet agreed targets.

This will involve dealing with customers queries and internal queries within agreed SLAs.

Will be required to find resolutions for customer debt and use every opportunity to collect cash and minimize bad debt write-offs Will be required to work to agreed quality standards and within agreed timescales Will be responsible for proactively developing and maintaining your specialist industry, business and system knowledge Will be responsible for managing complaints and ensuring the compliance of these.

To apply email cv; rohlcivilpty@gmail.com