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Let's Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity, and our diverse talent reflects this.
Job Description
Old Mutual is a premium African financial services organization offering a broad spectrum of financial solutions to retail and corporate customers across 14 countries. Our lines of business include Life and Savings, Property and Casualty, Asset Management, and Banking and Lending.
We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.
Role Details
Role Overview
This role provides immediate response to operational requirements in a sales administrative environment, in accordance with SLA parameters. The incumbent is individually accountable for achieving results through own efforts.
Key Result Areas
Documentation Processing

Executes routine administration procedures to ensure immediate operational excellence in response to requests.
Provides a service to customers (sales consultants).
Responds to requests within SLA.
Delivery incorporates some of the unit's functions, e.g.: verify, quality assurance, and checking.
Delivers on daily production standards.
Uses standard administrative techniques to coordinate and check own and peers' work.

Personal Effectiveness

Accountable for service delivery through own efforts within SLA.
Individually accountable for managing own time, tasks, and output quality.
Makes increased contributions by broadening individual skills.
Collaborates effectively with others to achieve results.
Accepts and lives the company values.

Quality Assurance

Performs quality checks on own and team's work.
Adheres to service and quality standards.

Role Requirements: Skills, Qualifications, and Experience

Matric; post-matric qualification advantageous.
Strong Excel skills.
Experience supporting a sales team.
Attention to detail.
Team player.
Accountability for own work.

Responsibilities

Identify potential customers through referrals and recommendations.
Prepare documents using standard office software.
Receive visitors and respond to inquiries.
Arrange meetings, conferences, and travel plans.
Provide product/service information and respond to customer questions.
Produce and update departmental documents and reports.
Develop knowledge of organizational policies and procedures.
Participate in skills development activities.

Skills and Competencies
Building Trust, Calendar Coordination, Computer Literacy, Customer Service, Desktop Publishing, Direct Selling, Oral Communications, Policies & Procedures, Professional Presentation, Sales Techniques, Data Management, Service to Sales, Upselling, Effective Communication, Customer Focus, Accountability, Interpersonal Skills, Managing Complexity, Tech Savvy
Education
NQF Level 4 - Grade 12 or equivalent; NQF Level 6 - Diploma or higher advantageous.
Closing Date
05 May 2025, 23:59
Note: Appointment will align with the Employment Equity Plan of Old Mutual South Africa.
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