Job category: Production and Operations Management Location: Durban Contract: Permanent Remuneration: Market Related EE position: No About our company City Logistics understands supply chains and the importance of adding maximum value, as well as providing cost-effective solutions and the highest service levels.

Our extensive network throughout Southern Africa has been developed over 30 years, offering an exclusive supply chain solution, specializing in client and fleet requirements.

This typically consists of a dedicated pool of vehicles and staff customized to the client’s operational needs, enabling the client to share the benefits of our procurement, maintenance and risk management capacity.

We are passionate about what we do, passionate about Retail and service excellence.

Let us be part of your solution.

Introduction The Operations Resource Planner is responsible for analysing and forecasting staffing needs across multiplebranches in the Operations department.

The role involves ensuring that each branch has the right number ofskilled employees at all times to meet operational demands, while optimising efficiency and maintaining budgetguidelines.

Staffing Planning: Develop and maintain staffing plans to ensure adequate coverage of all shifts and operational requirements for each branch.

• Forecasting Needs: Work closely with branch managers and department heads to forecast workforce needs based on operational volumes, trends, and seasonal fluctuations.

• Data Analysis: Analyse historical data, staffing levels, and operational performance to provide insights and recommendations for improving staffing strategies.

• Shift Scheduling: Create, manage, and update staffing schedules for each branch to ensure compliance with operational goals and labour laws.

• Resource Allocation: Ensure optimal staffing by monitoring absenteeism, employee turnover, and other factors that may affect staffing requirements.

• Collaboration: Collaborate with HR and branch management to ensure timely recruitment, training, and onboarding of new staff members.

• Cost Management: Monitor labour costs in relation to staffing levels, ensuring alignment with the overall budget and profitability targets.

• Reporting: Generate regular staffing reports, including staffing levels, scheduling efficiency, and any issues or challenges that need attention.

• Continuous Improvement: Identify opportunities for streamlining staffing processes and improving overall workforce productivity • Bachelor’s degree in business administration, Operations Management, Human Resources, or a related field.

• More than 3 years experience in workforce planning, resource management, or operations management.

• Strong knowledge of workforce planning tools and software.

• Excellent organisational, time-management, and problem-solving skills.

• Strong analytical abilities and attention to detail.

• Ability to work well under pressure and manage multiple tasks in a fast-paced environment.

• Proficiency in Microsoft Office Suite (Excel, Word, Power Point).

• Strong interpersonal and communication skills.

• Proactive and results-oriented with the ability to work independently.

• Collaborative team player with a focus on operational excellence.

• Respect and Care: Always show respect, care for and treat everyone fairly, put people first • Integrity and Loyalty: Display loyalty, display integrity, do the right thing always!• Can Do: Must have a can-do attitude, believe in yourself, and live out our values always.

• Continuous Improvement: Must be dedicated to continuous improvement, be innovative and constantly learning to keep ahead.

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