We are seeking an experienced and service -driven Reservations Manager to lead the Reservations Department of our prestigious 5 -star luxury hotel. This is an exciting opportunity for a dynamic individual with a passion for luxury hospitality and a proven track record in managing reservations for high -end properties.
Main responsibilities:
Oversee all aspects of the reservations process, ensuring a seamless guest experience from inquiry to confirmation; Manage and lead the reservations team, providing coaching, training, and motivation; Maximize room revenue through strategic inventory management and collaboration with the Lodge Sales Manager and external stakeholders; Ensure accurate data management, reporting, and system maintenance on Protel Air; Maintain high standards of guest service, ensuring personalized communication and attention to detail; Handle VIP bookings, special requests, and problem solving with professionalism; Managing all incoming emails, phone calls and messages as required and ensure all guests receive the best service possible; Work closely with other Heads of Departments; Attend meetings, write reports and provide feedback as required.
Requirements Grade 12 and relevant tertiary qualification;3+ years Reservations Manager experience; Experience in luxury/5* environment preferable; Strong leadership, communication, and people management skills; Knowledge of revenue management principles and systems; Proficiency in hotel booking systems (e.g., Protel Air or similar)Exceptional attention to detail and organizational abilities; Guest -focused with excellent interpersonal skills; Ability to work under pressure in a fast -paced luxury environment; Experienced in MS Office and Excel; Availability to work within opening hours (e.g. public holidays, weekends as required)
Benefits
