Full job description Job Title: Receptionist / Administrative Assistant Job Summary: The Receptionist/Administrative Assistant will be responsible for managing front-desk activities, including client follow-ups, assisting with administrative tasks such as filing, and supporting medical and short-term insurance clients.

The role involves providing excellent customer service and ensuring smooth office operations.

Key Responsibilities: Front Desk Management: Answer incoming calls and greet clients in a professional, friendly manner.

Handle inquiries and direct calls or visitors to appropriate departments or staff members.

Filing and Documentation: Organize and maintain both physical and electronic filing systems.

Ensure that all client files are up to date and confidentially stored.

Assist with scanning, photocopying, and archiving important documents Client Follow-Ups: Follow up with medical and short-term insurance clients regarding pending documentation or additional information needed.

Assist with scheduling appointments for medical assessments or insurance consultations.

Update clients on the status of their insurance claims or applications.

Administrative Support: Support management with various administrative tasks such as data entry, correspondence, and report generation.

Monitor and order office supplies to maintain a well-stocked office.

Coordination with Insurance Teams: Collaborate with medical and short-term insurance teams to ensure seamless client communication and service delivery.

Assist with processing insurance claims, quotations, and renewals as needed.

Other Duties: Perform other reception and administrative duties as assigned.

Ensure the reception area is tidy, welcoming, and equipped with necessary resources (brochures, forms, etc.).

Key Skills and Qualifications: Education: High school diploma or equivalent; further education in office administration or insurance would be beneficial.

Experience: Previous experience in reception, customer service, or administrative roles, preferably in an insurance or medical office.

Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook); knowledge of office management systems and insurance software is a plus.

Communication Skills: Excellent verbal and written communication skills.

Organizational Skills: Strong multitasking abilities, attention to detail, and time management.

Interpersonal Skills: Friendly, professional demeanor with excellent customer service skills.

Confidentiality: Ability to handle sensitive and confidential information appropriately.

Job Type: Full-time Job Type: Full-time Language: Afrikaans (Required)Work Location: In person