The Product Specialist supports the development, optimisation, and performance of i Gaming products across casino and/or sportsbook. The role acts as a bridge between Product, Operations, CRM, Marketing, Risk, and Customer Support, ensuring products are correctly configured, compliant, competitive, and optimised for player engagement and revenue.
Key Responsibilities
Product Operations & Configuration
Support the setup, configuration, and ongoing management of casino and sportsbook products
Manage game launches, promotions, tournaments, jackpots, and feature rollouts
Ensure correct product configuration across markets, currencies, and jurisdictions
Performance Monitoring & Optimisation
Monitor product KPIs including GGR, ARPU, retention, and engagement
Analyse player behaviour and product performance trends
Identify opportunities to optimise game placement, lobby layout, and features
Cross-Functional Collaboration
Work closely with CRM and Marketing teams on campaigns and player journeys
Support Customer Support and Payments teams with product-related issues
Collaborate with Risk and Compliance to ensure regulatory adherence
Stakeholder & Supplier Management
Liaise with game providers, platform vendors, and internal stakeholders
Manage provider documentation, asset packs, and feature updates
Support commercial discussions and provider performance reviews
Testing & Quality Assurance
Test new features, games, and configurations prior to launch
Ensure issues are logged, tracked, and resolved
Support UAT and regression testing processes
Documentation & Reporting
Maintain product documentation, guides, and configuration records
Produce regular reports on product performance and issues
Assist with product roadmap execution and enhancements
Key Performance Indicators (KPIs)
Product uptime and issue resolution times
Game and feature launch success
Engagement and retention metrics
Accuracy of configurations and launches
Stakeholder satisfaction
Qualifications & Experience
2–4 years' experience in i Gaming product, operations, or platform roles
Strong understanding of casino and/or sportsbook products
Experience working in regulated environments
Familiarity with i Gaming platforms and game providers
Relevant diploma or degree (advantageous)
Skills & Competencies
Strong analytical and problem-solving skills
Excellent attention to detail
Good communication and stakeholder management abilities
Ability to manage multiple priorities in a fast-paced environment
Technically confident with systems and data
Preferred / Advantageous
Knowledge of responsible gambling, AML, and compliance requirements
Experience with CRM tools and player segmentation
Exposure to A/B testing and product optimisation
Personal Attributes
Detail-oriented and structured
Curious and data-driven
Proactive and solutions-focused
Strong sense of accountability
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