Retail Operations Manager - Coastal (Western Cape)
Introduction
Cash Crusaders is a respected national franchised brand that fast became part of the South African mainstream retail landscape.
We retail a range of directly imported new goods that are branded under our own house brands. The range includes products as diverse as electronic goods, DJ equipment, musical instruments, D. I. Y tools, small and large household appliances.
Our range of quality second-hand items enables a vibrant exchange and valuable flow of goods from consumer to consumer in an efficient, regulated and reliable environment. In addition, Cash Crusaders offers consumers access to secured loans

Duties & Responsibilities
The company is seeking to employ an Operations Manager based in Muizenberg. The successful candidate will have 5 years Retail or Franchising experience. Will be a self-starter and able to work independently within a pressurised environment. Strong Excel and Word skills as well as fluency in the English language are essential for this position. The successful candidate will be based in our Gauteng office with travel expected.
Responsibilities:
Multi site Management
Manage Retail Standards
Franchisee Relationship Management
Store Audits
Financial Management, Budgeting and driving EBITDA
Build sustainable Strategies per store in your control to improve performance and manage costs effectively
Manage and test service levels in each store, increasing the customer experience
Desired Experience & Qualification
About the position:
Operations Managers oversee 10 to 15 stores within their set area dependent on seniority and experience. Their job description entails directing the daily operations of a cluster of stores to maximise profit and minimise costs. Lead the stores within their control to deliver the set standards and comply to the Franchise System. Operations managers are there to ensure the Franchise System and standards are adhered and Franchisees are driving stores to be more profitable.
The following skills are required:
Matric / Grade 12
A minimum of 5 years Retail or Franchise experience
Fully competent in MS Office packages
Excellent organisational, numeric and administrative skills
Ability to multitask and prioritise effectively whilst working in a stressful environment
Excellent interpersonal skills and ability to communicate at all levels
Well groomed and professional
Ability to maintain confidentiality
Must have a flexible work approach
Must be able to work under pressure
Attention to detail
Analytical skills
Must be able to effectively and professionally deal with clients

Please take note that shortlisted candidates will undergo a background check and Polygraph test.
• Pass a polygraph.