What does an Usher, Lobby Attendant, and Ticket Taker do?

Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and locating such facilities as rest rooms and telephones.

Jobs Roles

  • Greet patrons attending entertainment events.
  • Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
  • Guide patrons to exits or provide other instructions or assistance in case of emergency.
  • Maintain order and ensure adherence to safety rules.
  • Provide assistance with patrons' special needs, such as helping those with wheelchairs.
  • Refuse admittance to undesirable persons or persons without tickets or passes.
  • Settle seating disputes or help solve other customer concerns.
  • Assist patrons in finding seats, lighting the way with flashlights, if necessary.
  • Search for lost articles or for parents of lost children.
  • Count and record number of tickets collected.
  • Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances.
  • Verify credentials of patrons desiring entrance into press box and permit only authorized persons to enter.
  • Distribute programs to patrons.
  • Work with others to change advertising displays.
  • Manage inventory or sale of artist merchandise.
  • Give door checks to patrons who are temporarily leaving establishments.
  • Manage informational kiosks or displays of event signs or posters.
  • Page individuals wanted at the box office.
  • Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
  • Clean facilities.
  • Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions.
  • Lead tours and answer visitors' questions about the exhibits.
  • Schedule or manage staff, such as volunteer usher corps.
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