What does a Spa Manager do?

Plan, direct, or coordinate activities of a spa facility. Coordinate programs, schedule and direct staff, and oversee financial activities.

Jobs Roles

  • Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines.
  • Plan or direct spa services and programs.
  • Train staff in the use or sale of products, programs, or activities.
  • Assess employee performance and suggest ways to improve work.
  • Check spa equipment to ensure proper functioning.
  • Coordinate facility schedules to maximize usage and efficiency.
  • Develop staff service or retail goals and guide staff in goal achievement.
  • Establish spa budgets and financial goals.
  • Inventory products and order new supplies.
  • Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.
  • Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.
  • Recruit, interview, or hire employees.
  • Respond to customer inquiries or complaints.
  • Schedule staff or supervise scheduling.
  • Verify staff credentials, such as educational and certification requirements.
  • Develop or implement marketing strategies.
  • Direct facility maintenance or repair.
  • Maintain client databases.
  • Participate in continuing education classes to maintain current knowledge of industry.
  • Schedule guest appointments.
  • Sell products, services, or memberships.
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