What does a Reservation and Transportation Ticket Agent and Travel Clerk do?

Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets, contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.

Jobs Roles

  • Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
  • Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
  • Prepare customer invoices and accept payment.
  • Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
  • Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.
  • Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
  • Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.
  • Maintain computerized inventories of available passenger space and provide information on space reserved or available.
  • Confer with customers to determine their service requirements and travel preferences.
  • Examine passenger documentation to determine destinations and to assign boarding passes.
  • Provide boarding or disembarking assistance to passengers needing special assistance.
  • Check baggage and cargo and direct passengers to designated locations for loading.
  • Announce arrival and departure information, using public address systems.
  • Trace lost, delayed, or misdirected baggage for customers.
  • Promote particular destinations, tour packages, and other travel services.
  • Provide clients with assistance in preparing required travel documents and forms.
  • Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps.
  • Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
  • Contact motel, hotel, resort, and travel operators to obtain current advertising literature.
  • Keep information facilities clean during operation.
  • Open or close information facilities.
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