What does a Postmaster and Mail Superintendent do?

Plan, direct, or coordinate operational, administrative, management, and supportive services of a U.S. post office; or coordinate activities of workers engaged in postal and related work in assigned post office.

Jobs Roles

  • Organize and supervise activities such as the processing of incoming and outgoing mail.
  • Direct and coordinate operational, management, and supportive services of one or a number of postal facilities.
  • Resolve customer complaints.
  • Hire and train employees, and evaluate their performance.
  • Prepare employee work schedules.
  • Prepare and submit detailed and summary reports of post office activities to designated supervisors.
  • Negotiate labor disputes.
  • Collect rents for post office boxes.
  • Issue and cash money orders.
  • Inform the public of available services, and of postal laws and regulations.
  • Select and train postmasters and managers of associate postal units.
  • Confer with suppliers to obtain bids for proposed purchases and to requisition supplies, disbursing funds according to federal regulations.
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