What does a Parking Enforcement Worker do?

Patrol assigned area, such as public parking lot or city streets to issue tickets to overtime parking violators and illegally parked vehicles.

Jobs Roles

  • Patrol an assigned area by vehicle or on foot to ensure public compliance with existing parking ordinance.
  • Maintain close communications with dispatching personnel, using two-way radios or cell phones.
  • Write warnings and citations for illegally parked vehicles.
  • Mark tires of parked vehicles with chalk and record time of marking, and return at regular intervals to ensure that parking time limits are not exceeded.
  • Respond to and make radio dispatch calls regarding parking violations and complaints.
  • Train new or temporary staff.
  • Identify vehicles in violation of parking codes, checking with dispatchers when necessary to confirm identities or to determine whether vehicles need to be booted or towed.
  • Perform simple vehicle maintenance procedures such as checking oil and gas, and report mechanical problems to supervisors.
  • Observe and report hazardous conditions such as missing traffic signals or signs, and street markings that need to be repainted.
  • Investigate and answer complaints regarding contested parking citations, determining their validity and routing them appropriately.
  • Maintain assigned equipment and supplies such as hand-held citation computers, citation books, rain gear, tire-marking chalk, and street cones.
  • Provide information to the public regarding parking regulations and facilities, and the location of streets, buildings and points of interest.
  • Appear in court at hearings regarding contested traffic citations.
  • Make arrangements for illegally parked or abandoned vehicles to be towed, and direct tow-truck drivers to the correct vehicles.
  • Perform traffic control duties such as setting up barricades and temporary signs, placing bags on parking meters to limit their use, or directing traffic.
  • Provide assistance to motorists needing help with problems, such as flat tires, keys locked in cars, or dead batteries.
  • Enter and retrieve information pertaining to vehicle registration, identification, and status, using hand-held computers.
  • Collect coins deposited in meters.
  • Prepare and maintain required records, including logs of parking enforcement activities, and records of contested citations.
  • Locate lost, stolen, and counterfeit parking permits, and take necessary enforcement action.
  • Wind parking meter clocks.
  • Assign and review the work of subordinates.
  • Remove handbills within patrol areas.
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