What does a Medical Secretary do?

Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.

Jobs Roles

  • Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
  • Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.
  • Answer telephones and direct calls to appropriate staff.
  • Receive and route messages or documents, such as laboratory results, to appropriate staff.
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
  • Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
  • Maintain medical records, technical library, or correspondence files.
  • Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
  • Transmit correspondence or medical records by mail, e-mail, or fax.
  • Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
  • Arrange hospital admissions for patients.
  • Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records.
  • Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
  • Complete insurance or other claim forms.
  • Prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings.
  • Schedule tests or procedures for patients, such as lab work or x-rays, based on physician orders.
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