What does a Host and Hostess, Restaurant, Lounge, and Coffee Shop do?

Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service.

Jobs Roles

  • Provide guests with menus.
  • Greet guests and seat them at tables or in waiting areas.
  • Receive and record patrons' dining reservations.
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
  • Inform patrons of establishment specialties and features.
  • Direct patrons to coatrooms and waiting areas such as lounges.
  • Operate cash registers to accept payments for food and beverages.
  • Prepare cash receipts after establishments close, and make bank deposits.
  • Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
  • Prepare staff work schedules.
  • Order or requisition supplies and equipment for tables and serving stations.
  • Hire, train, and supervise food and beverage service staff.
  • Plan parties or other special events and services.
  • Confer with other staff to help plan establishments' menus.
  • Perform marketing and advertising services.
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
  • Answer telephone calls and respond to inquiries or transfer calls.
  • Inspect dining and serving areas to ensure cleanliness and proper setup.
  • Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
  • Take and prepare to-go orders.
  • Assist with preparing and serving food and beverages.
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