What does a Gaming Manager do?
Plan, direct, or coordinate gaming operations in a casino. May formulate house rules.
- Resolve customer complaints regarding problems such as payout errors.
- Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.
- Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games.
- Train new workers or evaluate their performance.
- Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating.
- Explain and interpret house rules, such as game rules or betting limits.
- Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.
- Interview and hire workers.
- Prepare work schedules and station arrangements and keep attendance records.
- Direct the distribution of complimentary hotel rooms, meals, or other discounts or free items given to players, based on their length of play and betting totals.
- Establish policies on issues such as the type of gambling offered and the odds, the extension of credit, or the serving of food and beverages.
- Track supplies of money to tables and perform any required paperwork.
- Set and maintain a bank and table limit for each game.
- Monitor credit extended to players.
- Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
- Record, collect, or pay off bets, issuing receipts as necessary.
- Direct the compilation of summary sheets that show wager amounts and payoffs for races or events.
- Notify board attendants of table vacancies so that waiting patrons can play.
- Market or promote the casino to bring in business.