What does a Food Service Manager do?

Plan, direct, or coordinate activities of an organization or department that serves food and beverages.

Jobs Roles

  • Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.
  • Investigate and resolve complaints regarding food quality, service, or accommodations.
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
  • Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
  • Schedule staff hours and assign duties.
  • Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
  • Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
  • Keep records required by government agencies regarding sanitation or food subsidies.
  • Establish standards for personnel performance and customer service.
  • Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned.
  • Review work procedures and operational problems to determine ways to improve service, performance, or safety.
  • Perform some food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.
  • Maintain food and equipment inventories, and keep inventory records.
  • Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
  • Order and purchase equipment and supplies.
  • Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items.
  • Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.
  • Assess staffing needs and recruit staff, using methods such as newspaper advertisements or attendance at job fairs.
  • Arrange for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control.
  • Monitor employee and patron activities to ensure liquor regulations are obeyed.
  • Greet guests, escort them to their seats, and present them with menus and wine lists.
  • Establish and enforce nutritional standards for dining establishments, based on accepted industry standards.
  • Plan menus and food utilization, based on anticipated number of guests, nutritional value, palatability, popularity, and costs.
  • Create specialty dishes and develop recipes to be used in dining facilities.
  • Take dining reservations.
  • Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients.
  • Count money and make bank deposits.
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