What does a First-Line Supervisor of Personal Service Worker do?

Directly supervise and coordinate activities of personal service workers, such as flight attendants, hairdressers, or caddies.

Jobs Roles

  • Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
  • Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
  • Train workers in proper operational procedures and functions and explain company policies.
  • Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
  • Meet with managers or other supervisors to stay informed of changes affecting operations.
  • Inform workers about interests or special needs of specific groups.
  • Resolve customer complaints regarding worker performance or services rendered.
  • Requisition necessary supplies, equipment, or services.
  • Analyze and record personnel or operational data and write related activity reports.
  • Furnish customers with information on events or activities.
  • Collaborate with staff members to plan or develop programs of events, schedules of activities, or menus.
  • Take disciplinary action to address performance problems.
  • Recruit and hire staff members.
  • Participate in continuing education to stay abreast of industry trends and developments.
  • Direct or coordinate the activities of workers, such as flight attendants, hotel staff, or hair stylists.
  • Direct marketing, advertising, or other customer recruitment efforts.
  • Apply customer feedback to service improvement efforts.
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