What does a First-Line Supervisor of Office and Administrative Support Worker do?

Directly supervise and coordinate the activities of clerical and administrative support workers.

Jobs Roles

  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
  • Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
  • Recruit, interview, and select employees.
  • Interpret and communicate work procedures and company policies to staff.
  • Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
  • Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
  • Compute figures such as balances, totals, or commissions.
  • Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
  • Coordinate activities with other supervisory personnel or with other work units or departments.
  • Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.
  • Develop or update procedures, policies, or standards.
  • Make recommendations to management concerning such issues as staffing decisions or procedural changes.
  • Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
  • Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
  • Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
  • Develop work schedules according to budgets and workloads.
  • Monitor inventory levels and requisition or purchase supplies as needed.
  • Discuss work problems or grievances with union representatives.
  • Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.
  • Arrange for necessary maintenance or repair work.
  • Keep informed of provisions of labor-management agreements and their effects on departmental operations.
  • Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.
  • Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.
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