What does a First-Line Supervisor of Housekeeping and Janitorial Worker do?

Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.

Jobs Roles

  • Direct activities for stopping the spread of infections in facilities such as hospitals.
  • Inspect work performed to ensure that it meets specifications and established standards.
  • Plan and prepare employee work schedules.
  • Perform or assist with cleaning duties as necessary.
  • Investigate complaints about service and equipment, and take corrective action.
  • Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
  • Inspect and evaluate the physical condition of facilities to determine the type of work required.
  • Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
  • Instruct staff in work policies and procedures, and the use and maintenance of equipment.
  • Issue supplies and equipment to workers.
  • Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.
  • Inventory stock to ensure that supplies and equipment are available in adequate amounts.
  • Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals.
  • Confer with staff to resolve performance and personnel problems, and to discuss company policies.
  • Establish and implement operational standards and procedures for the departments supervised.
  • Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.
  • Select and order or purchase new equipment, supplies, or furnishings.
  • Recommend changes that could improve service and increase operational efficiency.
  • Maintain required records of work hours, budgets, payrolls, and other information.
  • Screen job applicants, and hire new employees.
  • Supervise in-house services such as laundries, maintenance and repair, dry cleaning, or valet services.
  • Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
  • Perform financial tasks, such as estimating costs and preparing and managing budgets.
  • Prepare reports on activity, personnel, and information such as occupancy, hours worked, facility usage, work performed, and departmental expenses.
  • Check and maintain equipment to ensure that it is in working order.
  • Perform grounds maintenance tasks, such as removing snow and mowing the lawn.
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