What does a Computer Network Support Specialist do?

Analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Perform network maintenance to ensure networks operate correctly with minimal interruption.

Jobs Roles

  • Analyze network data to determine network usage, disk space availability, or server function.
  • Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.
  • Configure security settings or access permissions for groups or individuals.
  • Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
  • Document network support activities.
  • Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
  • Identify the causes of networking problems, using diagnostic testing software and equipment.
  • Install and configure wireless networking equipment.
  • Install network software, including security or firewall software.
  • Install new hardware or software systems or components, ensuring integration with existing network systems.
  • Install or repair network cables, including fiber optic cables.
  • Perform routine maintenance or standard repairs to networking components or equipment.
  • Test computer software or hardware, using standard diagnostic testing equipment and procedures.
  • Troubleshoot network or connectivity problems for users or user groups.
  • Analyze and report computer network security breaches or attempted breaches.
  • Back up network data.
  • Create or revise user instructions, procedures, or manuals.
  • Create or update technical documentation for network installations or changes to existing installations.
  • Document help desk requests and resolutions.
  • Maintain logs of network activity.
  • Monitor industry websites or publications for information about patches, releases, viruses, or potential problem identification.
  • Provide telephone support related to networking or connectivity issues.
  • Research hardware or software products to meet technical networking or security needs.
  • Run monthly network reports.
  • Test repaired items to ensure proper operation.
  • Train users in procedures related to network applications software or related systems.
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