What does a Bill and Account Collector do?

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.

Jobs Roles

  • Receive payments and post amounts paid to customer accounts.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Record information about financial status of customers and status of collection efforts.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
  • Advise customers of necessary actions and strategies for debt repayment.
  • Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
  • Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Negotiate credit extensions when necessary.
  • Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
  • Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
  • Answer customer questions regarding problems with their accounts.
  • Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
Mid Market Account Manager at Altron in Durban 8 hours ago
Debt Collector at Gym Company in Johannesburg 9 hours ago
Business Account Executive at Tone Staff Placements in Hatfield 9 hours ago
Account Manager Bisho at Only the Best in East London 12 hours ago
Associate Account Director at Kantar in Cape Town 12 hours ago
Area Account Manager at HOTELFLIX STREAMING in Johannesburg 14 hours ago
Area Account Manager at HOTELFLIX STREAMING in Cape Town 14 hours ago
Medical Account Administrator at Muprostaffing in Johannesburg 18 hours ago
Debt Collector at Muprostaffing in Alberton 18 hours ago
Account Manager at Insight Connection in Bloemdal 23 hours ago