What does a Baggage Porter and Bellhop do?
Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.
- Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
- Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.
- Receive and mark baggage by completing and attaching claim checks.
- Greet incoming guests and escort them to their rooms.
- Assist physically challenged travelers and other guests with special needs.
- Act as part of the security team at transportation terminals, hotels, or similar establishments.
- Deliver messages and room service orders, and run errands for guests.
- Explain the operation of room features, such as locks, ventilation systems, and televisions.
- Arrange for shipments of baggage, express mail, and parcels by providing weighing and billing services.
- Maintain clean lobbies or entrance areas for travelers or guests.
- Transport guests about premises and local areas, or arrange for transportation.
- Compute and complete charge slips for services rendered and maintain records.
- Page guests in hotel lobbies, dining rooms, or other areas.
- Pick up and return items for laundry and valet service.
- Inspect guests' rooms to ensure that they are adequately stocked, orderly, and comfortable.
- Complete baggage insurance forms.
- Set up conference rooms, display tables, racks, or shelves, and arrange merchandise displays for sales personnel.