What does a Baggage Porter and Bellhop do?

Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.

Jobs Roles

  • Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
  • Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.
  • Receive and mark baggage by completing and attaching claim checks.
  • Greet incoming guests and escort them to their rooms.
  • Assist physically challenged travelers and other guests with special needs.
  • Act as part of the security team at transportation terminals, hotels, or similar establishments.
  • Deliver messages and room service orders, and run errands for guests.
  • Explain the operation of room features, such as locks, ventilation systems, and televisions.
  • Arrange for shipments of baggage, express mail, and parcels by providing weighing and billing services.
  • Maintain clean lobbies or entrance areas for travelers or guests.
  • Transport guests about premises and local areas, or arrange for transportation.
  • Compute and complete charge slips for services rendered and maintain records.
  • Page guests in hotel lobbies, dining rooms, or other areas.
  • Pick up and return items for laundry and valet service.
  • Inspect guests' rooms to ensure that they are adequately stocked, orderly, and comfortable.
  • Complete baggage insurance forms.
  • Set up conference rooms, display tables, racks, or shelves, and arrange merchandise displays for sales personnel.
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