Motor Assessor | Jhb, South Africa

South Africa, Gauteng, South Africa
Last update 2024-04-23
Expires 2024-05-23
ID #1755740430
Motor Assessor | Jhb, South Africa
South Africa, Gauteng, South Africa,
Modified July 29, 2023


Motor Assessor | JHB Telesure Investment Holdings 2023-02-28 Gauteng Job Ref #: A0150068 Industry: Academic Job Type: Permanent Positions Available: 1 TIH is the holding company of some of South Africa’s leading financial service providers. Our portfolio includes short-term insurers, a long-term insurer, health insurance as well as an insurance and personal finance comparison platform. We’re pioneers with a hunger for best, bringing customer-focused innovation and service excellence to the financial services industry. Job Description JOB PURPOSE Support the claims handling philosophy and supply strategy by mitigating risk ofvehicle spend (quantification, identification and validation of vehicle). Allservices are delivered against agreed service and functional standard. RESPONSIBILITIES Operations ManagementCarry out operational tasks by following established processes. This will involveadjusting multiple settings or parameters to meet performance standards.Make fair, honest, accurate reasonable cost related decisions through thevehicle claim life cycle.Accurate quantification, identification and validation of vehicles. Customer ServiceProvide a quality service to customers while identifying opportunities to securenew business or support retention. Responsibilities may include processingcases, dealing with complex queries and investigating and resolving customerproblems.Consistently provide service in accordance to the pre-agreed service andfunctional standards.Provide all-round service at various locations / interaction points: drive-incenters, on the road, self-assessment (desktop assessment), digital assessments and “country trips”. Client & Customer Management (External)Help manage clients by carrying out standard activities and providing support toothers.Effectively engage with the customers, consistently demonstrating all the TSWbehaviours, and deliver service that goes beyond what is expected (more thanjust the claim).Effectively build, maintain and manage relationships with service providers andcustomers. Continuous ImprovementContribute to reviewing existing operations in own area of work and generatenew ideas to assist in identifying continuous improvements.Conduct workload activities in most efficient and cost-effective manner. Personal Capability BuildingDevelop and maintain excellent procedural or technical skills by participating inassessment and development planning activities as well as formal and informaltraining and coaching.Internal knowledge and skills of industry methods and process not relying onpartners / industry to advise and dictate.Specialise in specialist vehicle knowledge and apply skills to optimise repair cost Job Requirements EDUCATION General EducationGrade 12 / SAQA Accredited Equivalent (Essential); VDQ (Vehicle DamageQuantifier) Qualification (Essential); Mechanical Engineering / Panel beating N2/N3 level / (Advantageous)EXPERIENCE General Experience2 - 4 years’ work experience in the following (Advantageous):Workshop / Motor Industry experienceFront line / client relationship experience in a panel beating environment.Practical panel beating, spray painting, mechanical and electrical experienceAssessing experience at a short term insurerEstimating in a panel beating environment ADDITIONAL INFORMATION*SAQA Accredited Equivalent - it is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet theequivalent NQF level required for this role at time of application. As a registeredFinancial Service Provider, we are mandated to ensure that all ourrepresentatives are and remain fit and proper at all times. By applying for thisrole, you consent to having your relevant qualification and or accreditation orconfirm that you are working towards meeting the competency requirements. Youfurther consent to the relevant information being verified.

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Motor assessor | jhb

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