Customer Experience Manager job vacancy in Paarl.

Our client in the Boland is looking for an experienced and detail-oriented Customer Experience Manager to oversee end-to-end order management, customer service, packaging innovation, and team coordination across various departments and seasonal projects.

This role is crucial in ensuring seamless customer journeys, efficient internal processes, and high-quality execution across all operational touchpoints.

Minimum Requirements:

• Minimum 5 years of experience in operations, logistics, or customer service management
• Demonstrated excellence in customer-facing communication, both written and verbal.
• Fluent in Afrikaans & English
• Previous experience in e-commerce or retail field a plus
• Thorough understanding of luxury brands within the retail space
• Strong people skills and problem-solving skills
• Leadership and management capabilities
• Experience working cross-functionally with warehousing, fulfilment, marketing and customer service teams
• Ability to manage multiple projects and priorities in a fast-paced environment
• Available over certain weekends and public holidays