Account Success Manager - 0762 - Johannesburg, South Africa
Bionic Talent
Apply to join the Account Success Manager role at Bionic Talent.
Base pay range
USD 1800 to USD 2400 per month.
About the Client: Our client is a specialized digital marketing agency focused exclusively on supporting mental health professionals. They partner closely with therapists, psychologists, and mental health clinics to enhance online visibility, drive organic traffic, and generate high-quality leads.
About the role
We are hiring an Account Success Manager to serve as the trusted partner to our clients, helping them understand, navigate, and succeed with their digital marketing strategies. You’ll manage 25–30 client accounts, coordinating between the internal team and clients to ensure goals are met and relationships are nurtured.
What you’ll be doing
Manage and nurture 25–30 client accounts in the mental health industry.
Translate technical digital marketing updates into clear, client-friendly communication.
Act as the main point of contact for all client queries, status updates, and feedback.
Ensure project deliverables are met on time by coordinating efficiently with the internal team.
Prioritize requests based on impact and team capacity — avoiding overload on any one specialist.
Proactively report progress, task completions, and updates without needing reminders.
Oversee project timelines and deliverables using Click Up, ensuring transparency and accountability across teams.
Monitor project pipelines and keep tasks organized, updated, and moving efficiently through Click Up.
Track and analyze campaign performance data; provide clients with clear, insightful reports and recommendations based on analytics.
Who are we looking for
Minimum 3 years of experience as Account Success Manager or related field.
Proficiency in organizational tools and CRMs like Click Up, Go High Level, etc.
Solid understanding of digital marketing factors, mainly Web design, SEO, and Google Ads.
Friendly, confident demeanor with a standout smile and energy that puts clients at ease.
Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
Excellent organizational and time management abilities, with a keen attention to detail and strong project management skills.
Strategic thinking and problem‑solving skills, with the ability to identify and fix issues proactively.
Experience working in digital marketing agencies is required.
Fluent in English, oral and written.
Position
Account Success Manager
Remote Status
Fully Remote
Preferred Location
Global
Working Hours
9 am to 6 pm EST
Holidays
US Local Holidays
Internal Job ID
0762
