Hey!
Let me fetch the job description for you...
Assistant Store Manager
Location: Klerksdorp
Description:
OPERATIONAL MANAGEMENT
- Ensure store sales objectives are met
- Maximise income streams for the store (Add-ons, GP etc.)
- Ensure effective implementation of merchandising standards
- Ensure effective implementation of marketing initiatives
- Attraction and retention of customer base
INVENTORY MANAGEMENT
- Ensure store sales objectives are met
- Maximise income streams for the store (Add-ons, GP etc.)
CUSTOMER SERVICE
- Ensure Customer Expectations are exceeded
- Review Mystery shopper reports
- Ensure immediate acknowledgement and timely finalisation of product and retail/buy shop related complaints
- Reinforce a culture of service-minded staff to ensure Customer satisfaction
PEOPLE MANAGEMENT
- Facilitate the training and development of employees to ensure correct competency
- Succession Planning
- Ensure consistent, effective performance management
- Manage and enhance employee relations and satisfaction
ADMINISTRATION
- Ensure implementation and adherence to all relevant Company Policies, Procedures, System Requirements, Standing instructions