Service Manager: Experienced Graduate

Exciting Career Opportunity: Experienced Service Manager
Location:

South Africa
Position:

Service Manager
Industry:

Premium Automotive
Are you a mechanical engineering professional with a passion for the automotive industry? Do you have 3-5 years of experience in service management?
Key Responsibilities:
Operational Leadership:

Oversee the daily operations of the Service Department, ensuring efficient workflows and adherence to high-quality standards.
Team Management:

Lead, mentor, and develop a team of service advisors, technicians, and support staff, fostering a culture of excellence and continuous improvement.
Customer Satisfaction:

Ensure exceptional customer service by addressing client needs promptly and effectively, maintaining the organisation reputation for quality.
Performance Monitoring:

Manage departmental KPIs, including sales targets, productivity, and cost control, to achieve organizational goals.
Compliance and Quality Assurance:

Ensure all service operations comply with safety regulations and global quality standards.
Process Improvement:

Analyse service reports and customer feedback to identify areas for improvement and implement effective solutions.
Qualifications and Experience:
Educational Background:

Degree in Mechanical or Automotive Engineering or a related field, preferably a graduate.
Professional Experience:

3-5 years of experience in a service management role within the automotive industry, preferably with premium brands.
Technical Expertise:

Strong understanding of automotive service processes, repairs, and maintenance, with a mechanical engineering perspective.
Leadership Skills:

Proven ability to lead and develop teams, with excellent communication and interpersonal skills.
Analytical Abilities:

Strong problem-solving skills and the ability to analyse data to drive performance improvements.
Customer Focus:

A commitment to delivering superior customer service and maintaining high satisfaction levels.
Additional Requirements:

Valid driver’s license.