Product Support Engineer- Data Analytics, Johannesburg

Last update 2024-07-14
Expires 2024-08-14
ID #2203380100
Product Support Engineer- Data Analytics, Johannesburg
South Africa, Gauteng, Johannesburg,
Modified June 23, 2024


Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail.

Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world.

Wabtec has approximately 27,000 employees in facilities throughout the world.

Visit the company’s new website at:.

It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world.

Do you want to go into uncharted waters…do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.

Product Support Engineer – Data Analytics Job Function: Programs & Services Business Unit: Wabtec Digital Mine Reports to: Support Manager, Digital Mine Location: Johannesburg, South Africa Who will you be working with?Our Program & Services team at Wabtec Digital Mine, a rapidly growing services function in a Mining Technology business dedicated to delivering world class services to our clients.

How will you make a difference?As a member of the Program & Services group, you will be responsible for supporting our Mining Technology products, focusing on using the data collected by the system to provide analysis and recommendations to customers in order to aid decision-making and improved system configuration.

You will work closely with the Product Management and Engineering teams, advocating for the customer in prioritization discussions and product functionality and planning reviews.

You will be early adopters of new technology, with your feedback helping to shape ongoing development improvements.

The ideal candidate will be highly skilled in all aspects of data analytics, including mining, generation, and visualization, and will transform data into readable, goal-oriented reports that drive innovation and growth.

What do we want to know about you?Required Qualifications: Bachelor's degree in a related field (e.g., Computer Science, Data Science, Engineering)Proven experience with data analytics and visualization tools Sound knowledge of current network and communications technology Ability to diagnose, troubleshoot, problem solve and manage resolution to technical system issues Experience with Linux administration, Microsoft Server, IIS, and SQL Server Strong project management, analytical, and problem-solving skills Excellent oral and written communication skills Customer service focus with a strong work ethic Ability to work unsupervised and manage multiple priorities Commitment to safety and compliance with relevant policies, procedures, and legislation Desired Characteristics: Flexibility with work hours to accommodate varying time zones A current driver’s license is required What will your typical day look like?Create best-practice reports based on data mining, analysis, and visualization Evaluate internal systems for efficiency, problems, and inaccuracies Develop and maintain protocols for handling, processing, and cleaning data Identify trends and opportunities for system improvements through analysis of complex datasets Work with customer representatives to define and document system requirements Configure the system to operate according to agreed customer requirements Deliver ongoing configuration changes to the system Support firmware, software, and configuration updates Perform services as defined by SLAs, both in the office and on site as required, ensuring high quality documentation is captured Provide first-line technical support for customers and partners Adopt new software releases and provide feedback on issues or improvements Successful candidates will be employed under local employment conditions and must already satisfy local employment/work permit and residency regulations.#LI-AB1 Wabtec Corporation is committed to taking on the world’s toughest challenges.

In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness.

We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities.

We believe in hiring talented people of varied backgrounds, experiences and styles…people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status.

If you have a disability or special need that requires accommodation, please let us know.

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Product support engineer- data analytics

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